CHS RETAIL SOLUTIONS ONLINE TRAINING
In collaboration with NACS and Ready Training Online (RTO)
CHS Retail Solutions now offers a comprehensive library of online training modules designed specifically for our convenience store industry to help our Cenex® dealer/retailers position their team for success.
This service is available through a collaboration with NACS and Ready Training Online (RTO), a premier solutions-provider for learning management and web-based training.
Click on any one of the 11 categories below to view the complete series of training modules available for a single-view purchase.* For tracking purposes, please enter coupon code CENEX during your checkout process.
AVAILABLE TRAINING MODULES
Achieving customer service excellence is a goal for all convenience stores. This training workshop covers important customer service skills convenience store employees need to provide exceptional service and create customer loyalty.
- Be Our Guest
- Phone Etiquette
- Problem Solving
When utilizing the promo code, you can add up to five training modules into your cart.
Clean Operations: Impress Your Customers
Your customers have high expectations for cleanliness in your store, and you must have that same level of expectation for your staff. Not only does a clean store look welcoming to customers, it also creates a safe environment where customers feel confident in buying food and drinks.
- Cleaning Restrooms
- Cleaning the Shelves
- Sweeping & Mopping
In today's convenience store industry, your foodservice offering can bring in new customers and help you create ongoing customer loyalty.
- Food Handler
- Basic Food Safety & Sanitation
- Beverage Fountain Cleaning
- Doughnut Case
- Roller Grill
Fuel Island Care & Regulations
Any business that sells fuel must train its employees on a variety of important topics related specifically to this line of business. These topics include important safety procedures as well as issues related to customer service at the pump.
- ADA - At the Pump
- Breakaway Pump Procedures
- Class C UST Operator
- Cleaning the Fuel Pump
- Sticking the Tank
- Stocking the Fuel Island
Legal: Fulfill Your HR Requirements
Human resources issues such as FMLA compliance, sexual harassment, diversity, and violence in the workplace can have a critical impact on your business. To attract, hire, and retain a strong workforce, you must provide a productive and safe work environment.
- Diversity in the Workplace
- Harassment in the Workplace
- Harassment in the Workplace - Manger
- Social Media
- Violence in the Workplace
Maintaining Your Edge to Maximize Profits
Designed specifically for convenience store employees, these modules cover important tasks that support maintaining a well-stocked store.
- Stocking the Cooler
- Stocking the Shelves
Responsible Sales: Protect your reputation
Convenience stores and their employees must comply with many laws and guidelines regarding sales of alcohol and tobacco products.
- Responsible Alcohol Sales
- Responsible Tobacco Sales
Robbery & Loss Prevention: Best Practices
These modules are designed to cover loss prevention strategies specifically for convenience store employees.
- Anti-Money Laundering Procedures - 10K Limit
- Anti-Money Laundering Procedures - 2K Limit
- Loss Prevention
- Recognizing & Handling Phone Scams
- Robbery Deterence
Safety & Security
Safety must be a priority for any business. Keeping employees and customers safe requires everyone on your staff to be trained on important safety topics.
- Basic Store Safety
- Community Heroes
- Fire Safety
- Safe Lifting
- Skimming Prevention & Detection
- Skimming Prevention & Detection - Manager
- Slips & Falls
Stay in Compliance
Convenience stores and their employees must comply with many laws and guidelines.
- GHS/Hazard Communications
- PCI Compliance
- Supplemental Nutrition Assistance Program (SNAP)
Small Operator Package
Created for the convenience store operator with 1-10 stores, this package combines the fundamental tenants of employee training — the Early Success Training Series, HR Employee Workshop, and a robust Learning Management System with basic tech support — making it a comprehensive and affordable solution that meets your needs. For a complete list of the modules included in the Small Operator Package, click here.
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