CHS RETAIL SOLUTIONS ONLINE TRAINING

In collaboration with NACS and Ready Training Online (RTO)

CHS Retail Solutions now offers a comprehensive library of online training modules designed specifically for our convenience store industry to help our Cenex® dealer/retailers position their team for success.

This service is available through a collaboration with NACS and Ready Training Online (RTO), a premier solutions-provider for learning management and web-based training.

Click on any one of the 11 categories below to view the complete series of training modules available for a single-view purchase.* For tracking purposes, please enter coupon code CENEX during your checkout process.

AVAILABLE TRAINING MODULES

Customer and Guest Services Training

Guest Service

Achieving customer service excellence is a goal for all convenience stores. This training workshop covers important customer service skills convenience store employees need to provide exceptional service and create customer loyalty.

  • Be Our Guest
  • Phone Etiquette
  • Problem Solving

When utilizing the promo code, you can add up to five training modules into your cart.

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Cleaning Operations Training

Clean Operations: Impress Your Customers

Your customers have high expectations for cleanliness in your store, and you must have that same level of expectation for your staff. Not only does a clean store look welcoming to customers, it also creates a safe environment where customers feel confident in buying food and drinks.

  • Cleaning Restrooms
  • Cleaning the Shelves
  • Sweeping & Mopping

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Exterior appearance training

Curb Appeal

Show your customers you care by taking care of your store and providing a clean environment.

  • Cleaning Trash Receptacles
  • Dumpster Care
  • Sweeping the Parking Lot

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Food Service Training

Foodservice

In today's convenience store industry, your foodservice offering can bring in new customers and help you create ongoing customer loyalty.

  • Food Handler
  • Basic Food Safety & Sanitation
  • Beverage Fountain Cleaning
  • Doughnut Case
  • Roller Grill

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Fuel Island Maintenance Training

Fuel Island Care & Regulations

Any business that sells fuel must train its employees on a variety of important topics related specifically to this line of business. These topics include important safety procedures as well as issues related to customer service at the pump.

  • ADA - At the Pump
  • Breakaway Pump Procedures
  • Class C UST Operator
  • Cleaning the Fuel Pump
  • Sticking the Tank
  • Stocking the Fuel Island

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Legal Rules ans Regulation Training

Legal: Fulfill Your HR Requirements

Human resources issues such as FMLA compliance, sexual harassment, diversity, and violence in the workplace can have a critical impact on your business. To attract, hire, and retain a strong workforce, you must provide a productive and safe work environment.

  • ADA
  • Diversity in the Workplace
  • Harassment in the Workplace
  • Harassment in the Workplace - Manger
  • Social Media
  • Violence in the Workplace

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Interior Appearance Training

Maintaining Your Edge to Maximize Profits

Designed specifically for convenience store employees, these modules cover important tasks that support maintaining a well-stocked store.

  • Stocking the Cooler
  • Stocking the Shelves

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Responsible Sales Training

Responsible Sales: Protect your reputation

Convenience stores and their employees must comply with many laws and guidelines regarding sales of alcohol and tobacco products.

  • Responsible Alcohol Sales
  • Responsible Tobacco Sales

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Loss Prevention Training

Robbery & Loss Prevention: Best Practices

These modules are designed to cover loss prevention strategies specifically for convenience store employees.

  • Anti-Money Laundering Procedures - 10K Limit
  • Anti-Money Laundering Procedures - 2K Limit
  • Loss Prevention
  • Recognizing & Handling Phone Scams
  • Robbery Deterence

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Safety and Security Training

Safety & Security

Safety must be a priority for any business. Keeping employees and customers safe requires everyone on your staff to be trained on important safety topics.

  • Basic Store Safety
  • Community Heroes
  • Fire Safety
  • Safe Lifting
  • Skimming Prevention & Detection
  • Skimming Prevention & Detection - Manager
  • Slips & Falls

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Compliance training

Stay in Compliance

Convenience stores and their employees must comply with many laws and guidelines.

  • GHS/Hazard Communications
  • Lottery
  • PCI Compliance
  • Supplemental Nutrition Assistance Program (SNAP)

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Small Operator store

Small Operator Package

Created for the convenience store operator with 1-10 stores, this package combines the fundamental tenants of employee training — the Early Success Training Series, HR Employee Workshop, and a robust Learning Management System with basic tech support — making it a comprehensive and affordable solution that meets your needs. For a complete list of the modules included in the Small Operator Package, click here.

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MORE RESOURCES

ServSafe Training

The most widely accepted food safety training. Our one-day course includes the exam.

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Human Trafficking Prevention

FREE and unlimited training access for preventing human trafficking.

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Cenex® Refined Thinking

Cenex® Refined Thinking is your central location for product information and certification.

LEARN MORE >

About CHS Retail Solutions

CHS Retail Solutions works with you to put together the pieces of a successful business.

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QUESTIONS? CONTACT US

If you’d like to learn more about CHS Retail Solutions Training or if you have any questions, please contact:

Bob Christopherson, Retail Solutions Manager
763-486-8404
bob.christopherson@chsinc.com

Cenex